7 Steps to Deal with Unhappy Customer

Short video walking students through a step by step method to deal with unhappy customers.

This video discusses how to deal with unhappy customers by following seven steps to restore their goodwill and keep their business. The steps include putting oneself in a customer service mindset, actively listening to the customer's grievances, calmly repeating their concerns back to them, apologizing and empathizing with the customer, presenting a solution, taking immediate action and following up, and using the grievance as a learning opportunity to minimize future issues. By following these steps, businesses can show their customers that they are committed to resolving issues and maintaining a positive relationship with them.

From Lesson: Customer Service and Interpersonal Skills

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From Learning Gig: Employment Soft Skills

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