Lesson: Customer Service and Interpersonal Skills

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Learning Gig: Employment Soft Skills

The "Customer Service and Interpersonal Skills" lesson is a crucial part of the Employment Soft Skills course. In this lesson, students will learn how to interact effectively with customers and colleagues, and how to provide excellent customer service. They will learn about the importance of active listening, empathy, and effective communication, and how to handle difficult or upset customers.

Customer Service and Interpersonal Skills

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Mastery
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Gig Team:
Ron McDaniel  

Learning Objectives:

  • Students understand the importance of customers
  • Students learn to work with customers to reach high-quality outcomes
  • Students learn customer service details on phone, in email, in social media, and in person.

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